Capri Payment Refund Policy
At Capri Payment, we strive to provide exceptional service and solutions for your business banking needs. However, we understand that situations may arise where a refund might be necessary. This Refund Policy outlines the conditions under which Capri Payment will process a refund for our services.
1. Eligibility for Refunds
Refunds may be granted for certain Capri Payment services under the following circumstances:
- Transaction Failure: If a technical error prevents a successful completion of your service request (e.g., IBAN account opening), and we cannot resolve the issue, you will be eligible for a full refund of any associated fees.
- Service Cancellation Within Grace Period: If you decide to cancel a Capri Payment service within [Number] days of signup and haven’t used the service yet, you may receive a full refund.
2. Services Not Eligible for Refunds
The following Capri Payment services are generally not eligible for refunds:
- Partially Used Services: Refunds will not be granted for services that have been partially used.
- Subscription Fees: Subscription fees for ongoing services are typically non-refundable. However, you can cancel your subscription at any time to prevent future charges.
- Third-Party Fees: Fees paid to third-party vendors for services like international money transfers are generally non-refundable.
3. How to Request a Refund
To request a refund, please contact our customer support team by emailing info@capripayment.com within 30 days of the service transaction or service cancellation according to the eligibility criteria.
In your email, please specify:
- The nature of your refund request
- The specific service for which you are requesting a refund
- The date of the transaction
- Any relevant details or reference numbers
4. Refund Processing Time
Once we receive your refund request, our team will review it and respond to you within 24 to 48 hours. If your refund is approved, we will initiate the refund process using the original payment method within 72 to 96 hours. Please note that processing times may vary depending on your bank.
5. We Value Your Feedback
If you are requesting a refund due to dissatisfaction with a Capri Payment service, we appreciate your feedback. Please let us know how we can improve to better serve your business needs in the future.
Contact Us
If you have any questions about our Refund Policy, please don’t hesitate to contact us at info@capripayment.com.